No long-term contracts,
takes about a minute to
get signed up and get an
appointment.
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Business Service Frequently Asked Questions
If you're in downtown San Francisco, or SOMA/South Beach, then yes! Your building may already be online. Consult the
Properties Online page. If you are unsure whether our service is available to your area, call us at (415) 233-4100.
We use Short Pay instead of a traditional SLA. Short Pay means that you are the ultimate arbitrator of your bill-- If you are unsatisified with your service for any reason, just tell us why and pay what you think is fair.
If Webpass is already in your building, you could be online within 5 days! Otherwise, please allow up to 30 days to install our equipment.
Depending on your position in our mesh network, uptime will be between 99.9 and 99.99%.
No! In most cases, rainy weather actually improves transmission because it lowers the noise floor in the frequencies we use.
Our dedicated business circuits are never oversubscribed. That's what dedicated means-- your internet is always there when you need it.
If you order 2 Mbps from us, you will pay only $200 per month for service that is faster (both download and upload) than a T1 line, for a fraction of the cost!
No contract is required. You may cancel at any time without any fees. Additionally, you can change the amount of bandwidth you purchase each month.
Depending on your position on our mesh, you will see 5-15 ms of latency to the internet backbone. You could reach most major websites in under 20 ms!
No. No local loop or phone connection is necessary. We deliver your connection via ethernet directly to your server room or phone board.
